Innovative Printing Solutions 1-866-465-2247

Frequently Asked Questions

Paper Selection and Quality

  1. Why MUST you use inkjet paper in an inkjet printer? 
  2. Why does ColorLok paper improve my print quality?
  3. Where can I buy the proper paper?
  4. How is Paper weight calculated?

CISS and Ink System Information

  1. What bag size ink volume is best for my needs?
  2. How easy is it to install the CISS on my printer?
  3. What maintenance will my Continuous Ink System Require?
  4. How does the chip and ink levels function?
  5. Why is a sealed system better than bottles?

Dye Based vs. Pigment Based Inks

  1. Is DYE or Pigment ink Better?

Good Articles and Links To Read

  1. All Grown Up and Ready to Work: Is Inkjet Finally Ready for the Office?
  2. HP PageWide Print-Head Secifications White Sheet
  3. www.colorlok.com Information about Colorlok Technology

ISO Page Yeild Information

Why MUST you use inkjet paper in an inkjet printer? 

Inkjet papers are different compared to laser and copier paper. If you do not use the proper inkjet paper - you could DAMAGE your printer and cause quality issues. When inkjet nozzles (up to 42,240) on a print-head start firing droplets onto the paper ink travels to the paper surface in tiny, 6 picoliter drops (1ml yields about 170 million 6 picoliter drops). After leaving the printhead, the ink drop flies about 1 mm to produce a dot in a precise location on the paper. This process can repeat tens of thousands of times per second in each drop generator. 

 Once on the paper, pigments must quickly immobilize to produce sharp text and lines and to achieve high color saturation and black optical density. The droplets quickly separate the pigments from the ink vehicle to prevent color and black inks from mixing at the boundaries of lines and characters. The printed image dries as volatile components of the ink vehicle (primarily water) evaporate and leave the pigments behind. If the paper is not inkjet compatible paper, the drops will not properly adhere to the paper and start to cause quality issues. The ink and pigments that do not remain (bounce) off the paper are collected in the waste tray and cause additional problems with electronics within the printer. It can also cause your print-heads to prematurely fail. It's VERY IMPORTANT to use inkjet compatible paper.

Why does ColorLok paper improve my print quality?

Liquid ink undergo complex physical processes and chemical reactions on the paper surface. Therefor ink and paper must work together as a system to deliver the best results. Substantial advances in both inks have driven demand for office papers that offer enhanced print quality with reliable and consistent quality. Colorlok Technology delivers these benefits to papers used in the office printing environment. ColorLok papers have special additives to rapidly separate pigments from the ink. ColokLok papers deliver higher quality prints with bolder darker blacks and richer more vibrant colors. Ink dries faster, which means the papers can be handled without smearing right from the output tray

Where can I buy the proper paper?

Simple! We have links to various suppliers and papers right here on our website - CLICK HERE TO BUY.

What bag size ink volume is best for my needs?

We’ve made it simple to make a good business decision – buy the system ink volume based on your average pages per month per the following table. Here’s why: This guideline optimizes system ink volumesrelative to average pages per month to provide a savings ROI in 3 to 6 months – i.e. pays for itself quickly. NOTE: The numbers are based on our most popular CISS for HP Pro-X printer - however it's also a good general guideline for all listed products to determine size required.

System Ink Volume Average Pagers / Month Total Estimated Pages
(composite average per ISO/IEC 24711)

Estimated Savings vs OEM
500ML Intro System 500 - 1000  10,800 ~50% / $250.00
1100 ML Standard 1000 - 2000  24,300 ~65% /  $1068.00
2500 ML XL System 2000 - 4000  52,600 ~72%  / $2029.00
5000 ML XXL System Over 4000  107,200 ~80% / $3949.00

It’s not necessary to buy to the “optimized” guideline; although you should assess the total estimated pages provided by each volume system to ensure you will use all the ink within 5 years. The table also presents the estimated savings versus buying the equivalent number of genuine HP cartridges at suggested retail prices to illustrate the dramatic savings provided by our CISSs. Note: Our Pro-Series systems are inherently “upgradable ”- if your print volume increases or decreases simply purchase new bladders with appropriate ink volumes.

How easy is it to install the CISS on my printer?

Our goal is to design the systems to be plug and print and have you up and printing within minutes. Please check our youtube channel to see how quick and easy the systems can be installed.

What maintenance will my Continuous Ink System Require?

The CISS ink system is designed to be maintenance free. Inkjet printers do like to be used. So we reccomend that you at least print out a page per month to sensure nozzles and ink doesn't dry out in printer lines and clog the printheads.

How does the chip and ink levels function?

We have two options to bypass this pesky problem. Either third party chips or preferably we use original chips from OEM manufactures. The chip levels will not show how much ink is left - but simply look at the bags and order when they are close to empty. We reccomend that you have seperate spare bags for each color in stock and ship our larger systems in seperate bags to avoid users from running out. However, if you forget and ink runs out, the printers are designed to protect themselves from damage. The printer companies and chip manufactures do no allow CISS systems to display ink volumes because we have so much more ink.

Why is a sealed system better than bottles?

Our system has sealed ink bladders – ink is contained in collapsing fluid bladders with auto-sealing ports that require our connectors. The bladders are made of very tuff, low permeability, multi-layer polymer material that preserves ink chemistry for 5+ years. Other designs use clear rigid tanks that must have a breather-hole to prevent vacuum lock so ink is exposed to the air. Some chemical components of ink are designed to evaporate quickly so ink chemistry is poorly preserved. In addition, ink exposed to air can also promote an organic algae-like growth which is a known printhead killer. A sealed CISS is marginally more expensive to produce, but it protects valuable ink and is clearly a superior design. If you buy a non-sealed ink system that is ever knocked over, ink will leak from the breather-hole creating a challenging clean-up and potentially damage property. This risk alone should keep you from considering a non-sealed CISS system.

Is DYE or PIGMENT Ink better? 

Neither is best – each has specific advantages and relative weaknesses that you need to understand and consider. Mixing the ink chemistries is risky at best so understand what ink chemistry your printer uses and be sure you understand how to convert ink types if desired. Pigment ink, as the name implies, has pigment particles that are suspended in an aqueous liquid. These pigments bond to the surface of the paper, when the base carrier evaporates, like latex paint. Pigment ink is more expensive (up to 3-times the lowest cost dye inks) and provides better archive life, denser and sharper text, better print quality on general purpose papers, better water fastness/reduced smearing, while still possessing good overall graphic and photo printing quality. Dye ink, as the name implies, has color dye dissolved in an aqueous solution, like food coloring. These dyes absorb into the surface fibers of the paper, which reduces edge sharpness of text and graphics and makes colors appear slightly dull/muted on plain paper. Dye ink provides a slightly wider color gamut, improved continuous tones, and generally appears brighter on high quality papers. Therefore, dye has an image quality advantage if you only print high-resolution photos on photo-quality paper that will not be exposed to prolonged direct UV/sunlight. For most business printing, pigment ink is the better solution due to its better laser-like print qualities, while dye inks potential to provide a very low cost-per-page make it worth consideration even if not exclusively being used for photo printing. Keep in mind, that when using a CISS the cost difference will likely be less than a penny-per-page. If you really want to make an ideal decision, do some comparison prints with pigment and dye ink on your preferred paper type(s) and then make an ink type decision based on perceived print quality. Stating the obvious, if you print on a non-inkjet compatible paper (i.e. laser, offset, dye sublimation, etc.) you will not get good print quality with either type of ink. Pigment ink is opaque (milky appearance) while dye ink is translucent/semi-clear (it’s easiest to see the difference in the yellow ink types).


How is Paper Weight Calculated? Lets end the confusion